First Contact & Charity Support Administrator

Job title: First Contact & Charity Support Administrator

Hours: Part-time 17 hours per week 

Ideal working pattern: Monday 9am-5pm, Tuesday 9am-5pm, Wednesday 9am-12 noon 

Salary: £11,461 (FTE £23,595)

Location: Office-based at Shine Head Office - Minerva Business Park, Peterborough, PE2 6FT

Closing date: Thursday 1st October at 11pm

Interviews: Week commencing 12th October at Head Office in Peterborough 


Purpose of job:  

As a key member of the central admin team, the First Contact & Charity Support Administrator will be a first point of contact for Shine members, staff, and all external stakeholders; you will provide admin support across Shine, working closely with colleagues to ensure Shine members have access to the services they require. 

Principle duties:  

  • Manage Shine’s main switchboard and first contact email inbox.
  • Update and maintain accurate membership, volunteer, and professional records on Shine’s database in compliance with UK GDPR regulations.
  • Make member referrals for support to service staff.
  • Process requests for resources from staff, members, and the general public
  • Monitor stocks of resources; co-ordinate with Marketing and Fundraising Teams to re-order as necessary.
  • Assist with the processing of incoming and outgoing post, large mail-outs as required and arranging courier shipments as requested.
  • Manage and monitor the Shine Facebook inbox.
  • Greeting visitors and assisting with meeting arrangements.
  • Establish successful working relationships across the organisation.
  • Keyholder responsibility 
  • Other duties consistent with the role, as may be required from time to time.

Person Specification 

Required skills: 

  • Outstanding customer service and telephone manner - with confident, pleasant and professional verbal and written communication skills at all times.
  • Ability to deal sensitively with a range of enquiries including those from people who may find communication difficult, who may be cognitively impaired or emotionally distressed, and to refer enquiries on to the most appropriate team in Shine for support.
  • Handle information confidentially and sensitively in line with GDPR regulations.
  • Effective working relationships with colleagues.
  • Proven experience with MS Office Suite (particularly MS Word, MS Excel and Outlook).
  • Knowledge and experience of using and maintaining database records.
  • Excellent organisational skills.
  • Solid time-management skills with the ability to prioritise tasks.
  • Willing to work attitude and can ‘hit the ground running’.
  • Able to work independently and as part of a team.
  • General disability awareness. 

Desirable skills: 

  • Experience of using Salesforce or other CRM
  • Experience of and desire to work specifically in the non-profit sector
  • Experience of speaking with people who have cognitive or physical disabilities and support needs 

In return, Shine will offer you: 

  • A competitive salary 
  • Regular working hours, and no shift work
  • 25 days annual leave plus bank holidays (pro-rata for part-time hours), with discretionary paid leave between Christmas and the New Year
  • Opportunity to purchase additional annual leave
  • Additional annual leave awarded for ‘long service’
  • A workplace pension scheme with 3% employer contribution
  • Life insurance after 12 months’ employment
  • Access to wellbeing initiatives such as our Employee Assistance Programme and Mental Health First Aiders
  • Support to learn and develop 

How to apply  

Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job. 

To apply, please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria, to recruitment@shinecharity.org.uk  

We understand that you may wish to use AI tools to help you with some aspects of your application but we do expect tailored applications which are personalised to your experiences and not generic applications which are completely AI generated. We encourage candidates to be transparent about AI usage in their applications.  

Please note that applications without a supporting statement will not be accepted

Closing Date: Thursday 1st October at 11pm. 

Interviews will be held at Head Office in Peterborough the week commencing 12th October. 

Ideal start date from November 2026.