Data Officer

Job title: Data Officer

Reports to: Head of Communications and Data

Hours: 35 hours a week, 9am-5pm Monday to Friday

Salary: £26,000

Leave: 25 days annual leave plus bank holidays and discretionary leave between Christmas and New Year (pro rata)

Location: Office-based (Peterborough), Hybrid or Home-based


Purpose of role

This is an opportunity to help Shine use data effectively to support its work and improve outcomes across the charity. 

You will manage day-to-day data administration, maintain accurate and reliable records, and support colleagues to use our systems confidently. You will also produce reports and dashboards that turn data into useful insights. 

Working with the Head of Communications and Data, you will identify practical ways to improve databases, workflows, and processes. You will support Shine’s compliance with GDPR and PECR by following agreed policies, maintaining appropriate access controls, and promoting good data-handling practices. Formal accountability for data protection and compliance remains with the Head of Communications and Data. 

 

Key responsibilities 

  • Administer databases and manage user access in line with agreed policies.
  • Monitor, audit, clean and maintain data to ensure accuracy and consistency.
  • Oversee bulk data imports and exports, including validation and de-duplication.
  • Support colleagues with system queries, troubleshooting and training.
  • Document data processes, procedures and user guidance.
  • Create and maintain reports, dashboards and key performance indicators for different teams.
  • Gather user feedback and recommend improvements to databases and workflows.
  • Work with the Head of Communications and Data to improve systems, processes and automation, including through Microsoft 365.
  • Support database development and testing as required.
  • Handle personal and sensitive data appropriately, following Shine’s policies and relevant data-protection requirements.
  • Undertake other reasonable duties appropriate to the role. 


Other Core Requirements of Working for Shine  

  • DBS check, UK Right to Work and satisfactory references required. 


Person specification 

Essential skills

  • Excellent attention to detail and a methodical approach.
  • Strong numerical, analytical and problem-solving skills.
  • Ability to organise and prioritise a busy workload and meet deadlines.
  • Clear written and verbal communication skills.
  • Ability to translate technical information for non-technical audiences.
  • Ability to develop logical procedures and workflows.
  • Good working knowledge of Microsoft 365, particularly Excel.
  • Confidence supporting and training system users.  

Essential experience

  • Administering and maintaining a CRM or database.
  • Maintaining accurate records and high data-quality standards.
  • Data cleansing, de-duplication and quality management.
  • Importing, exporting and manipulating large datasets.
  • Producing reports and dashboards for different audiences.
  • Supporting system users and training non-technical colleagues.
  • Reviewing processes and identifying practical improvements.
  • Applying GDPR, PECR and related data-handling requirements in an operational setting.
  • Working with database technology, including its software, structure and basic design principles. 

Desirable skills and experience 

  • Salesforce administration.
  • Advanced Excel skills.
  • Using Microsoft 365 tools to improve organisational efficiency.
  • Working in the charity or not-for-profit sector.
  • Managing sensitive personal data.
  • Working with fundraising, membership or service-user databases. 

 

Benefits 

  • Competitive salary
  • 3% pension contribution
  • 25 days annual leave plus bank holidays, with additional discretionary leave between Christmas and New Year
  • Additional annual leave awarded for ‘long service’
  • Opportunity to purchase additional annual leave
  • Life insurance after 12 months’ employment
  • 35 hour working week to support a good work-life balance.
  • Access to our Employee Support Programme and Mental Health First Aiders 
  • Support to learn and develop 

 

How to apply  

Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job.  

If you would like to discuss the role with our Head of Communications and Data, please contact liz.gunson@shinecharity.org.uk to arrange a convenient time for a call.  

To apply, please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria to recruitment@shinecharity.org.uk.

Please note applications without a supporting statement will not be accepted.  

We understand that you may wish to use AI tools to help you with some aspects of your application, but we do expect tailored applications which are personalised to your experiences and not generic applications which are completely AI generated. We encourage candidates to be transparent about AI usage in their applications.  


Closing date:  Friday 27th November 2026 at 9am

Online interviews: Friday 4th and Monday 7th December 2026   

Please note:  We reserve the right to interview suitable candidates before the closing date, therefore we encourage applications as soon as possible.